Abstract:
Evaluation of the performance of medical secretaries contributing to the provision of health services in health institutions is very important for improvement and development studies to be made for quality and efficient service delivery. Therefore, in the study, it was aimed to evaluate the performances of medical secretaries with scientific methods and to show their applicability in all hospitals. In this context, performance evaluation was made over 12 criteria related to the business processes of medical secretaries using the TOPSIS method. As a result of the evaluation, it was observed that the performance of medical secretaries with high processing capacity and good patient communication skills was also high. As a result, the performance of the medical secretary can be evaluated by using the TOPSIS method in health institutions, and a significant contribution can be made to the provision of quality and efficient health services. In addition, with this method, the promotion and rewarding of medical secretary can be done fairly and can guide health institution managers in determining the performance of other health professionals other than physicians.

Keywords: Performance, medical secretary, healthcare institution.

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